Royal Lancaster London

The staff and hospitality especially the reception team were outstanding. The room cleanliness and size were excellent, the breakfast was very good, and the restaurant was also impressive. This hotel is an excellent choice for families. I stayed with my mum, and she was very happy with all the services and staff. I believe this hotel will always be our first choice from now on. Nothing

A breath of fresh air in UK. An Asian owned property in London hence great Asian hospitality in the middle of London. Service was very good from the moment i pulled in to the front driveway. Valet was excellent and prompt. I made a comment ( not even a complaint) regarding smoke smells in the room and I got an immediate replacement and upgrade. And I received 3 apologies and even on check out. But I was really fine with it after the change. The replacement room was incredibly clean and fresh. Only led down was the mini bar, which wasn’t stored, there is a QR code to inform you to store what you like but after calling to say the same, we end up paying room service rate which is double what was quoted in the mini bar price. However the service was so good that I didn’t mind the extra. Maybe other guests might mind so please update the information and process. Great stay nevertheless. Will be back

The Royal Lancaster is the pinnacle of service. We were spoiled by the entire staff from the moment we arrived to the day we departed. The hotel itself is very stylish inside and out. The lobby and restaurants are elegant and the staff polished. Although everyone is exceedingly polite, they are also warm and friendly. Anytime we called reception to request something (usually more coffee... because we drink TOO much of it) it was delivered in minutes by a cheerful staff member. Our room was sensational with a terrific view of London and Hyde Park. It was well furnished and very comfortable. We took advantage of the heated towel racks to dry our towels for use the next day. The Royal Lancaster is keen on conservation; reducing water usage is a priority for them and something we applaud. We'd like to give our sincere thanks to the concierge Sebastián who is a consummate foody and a lovely man. He made several dinner recommendations for us and took care of the reservations. Every place he sent us to was outstanding. Our gratitude also goes to Ernestas at the concierge desk who secured cabs for us and Vlad who welcomed us back after our long days of sightseeing. Special thanks to Cindy, the guest relations manager who made sure our afternoon tea in the café was flawless and that, as guests, we felt appreciated. She had lovely tea cakes delivered to our room several times. I would like to note that the hotel is in a perfect location whether you're a first time visitor to London or a seasoned traveler. It's not only quiet but the Lancaster Gate tube station is just around the corner as well as a bus stop on both sides of Bayswater. We took advantage of their excellent location to public transportation. The Royal Lancaster was, by far, the best experience we've ever had at a hotel. In a word, Magnificent! We're looking forward to returning as soon as possible. nothing... it was perfect!