Pathumwan Princess Hotel

I would like to take this opportunity to sincerely thank your front desk staff for the wonderful service my family and I received during our recent stay. When we first arrived at the hotel, we were warmly assisted during check-in by Mr. Bin and Ms. Aoy. They were extremely helpful, kind, and professional throughout the entire process. They always greeted us with a smile and patiently explained all the hotel facilities to us, which made us feel very welcome and comfortable. My parents were especially impressed by Mr. Bin and Ms. Aoy. They felt that both of them were not only very kind and attentive, but also pleasant and friendly in the way they entertained and assisted our family. Their positive attitude truly left a great first impression on us. Please convey our heartfelt thanks to Mr. Bin and Ms. Aoy for their excellent service. They are truly great staff members and a wonderful representation of your hotel. We wish them all the best and hope they continue to succeed in their careers. Thank you once again for making our stay memorable.

Very good , rich Breakfast, excellent location, clean room, polite and helpful staff. None

As always, I thoroughly enjoyed my staying experience at Pathumwan Princess Hotel. This time round, we had booked the Grand Deluxe Corner King room (corner room). I travel with an electric wheelchair. Thus, from a wheelchair person's perspective, the room was a pleasant stay except for a few tiny hiccups. The corner room is definitely larger in size but the bathroom seemed smaller compared to the Grand Deluxe King room (GDK). I also somehow felt that the King size bed in the GDK room seemed larger and taller than the King bed in the corner room. We did enquire about the difference, however, management insisted that the King beds are all in the same size. By memory, I remembered I needed the help of a step stool before getting into bed previously, however, I had no trouble climbing into the King bed in the corner room. Am still unable to figure out why this was the case. The biggest complaints we had about the corner room were; 1. The shower had weak water pressure, and 2. The air conditioning was not cold enough. When we made our complaints to the hotel, the issues were promptly handled. The maintenance team came and fixed the air-conditioning, which remained cool throughout my stay. The same was done for our shower issue. The management team even sent an apology card with complimentary chocolates due to the inconvenience caused when we weren’t able to use the bathroom when it was being fixed. It was a nice gesture and definitely left an impression on me because of this gesture. Unfortunately, even after ‘fixing’ the shower, the water pressure was still pretty much the same. I attributed the weak water pressure due to having a the room on a high floor (22nd). However, I had been told it should not have been the case. A++ for quick and prompt services from the maintenance team. As such, I personally would have preferred the normal GDK room rather than a corner room, and to have a stronger shower than a bigger room size. Another plus point of the hotel would be accessibility and size of the lifts in the hotel. I was able to get in and out of the lift comfortably. And at times when I had the lift to myself, was able to do a 180° turn to face the lift door to get out of the lift. The building is very wheelchair friendly. Most doors were big enough to allow me to go in and out comfortably with the wheelchair. The Bellhop staff were still very quick and helpful like always in helping my partner in lifting my wheelchair in and out of the boot of Grab cars. They were always friendly, alert and provided impeccable service. A++ for the entire Bellhop and Concierge staff. Breakfast was enjoyable with a good variety of foods available. Staff at the Breakfast café was also friendly and helpful to me, and at times offered to help me with my plate of food and drinks to my table, which I am very appreciative of. However, I encountered a near accident when going to the breakfast café using the ramp provided at the back of the bistro. With an electric chair, the sliding door to the bistro was slow to open when I reached the top of the ramp. Unlike, normal abled people, it is rather hard for wheelchairs to ‘break’ suddenly whilst waiting for the sliding door to open and to gain access into the bistro. When I reached the top of the ramp, expecting the sliding door to open instantly, the wheelchair went spiralling downwards after knocking unto the ‘slow-opening’ door and landed me on the halfway landing. I was lucky enough to control the electric wheelchair and land safely. I believe it would have been really hard for to control other manual wheelchairs otherwise. My suggestion to management is to look into an alternative way to assist disabled guests to go to the bistro. Maybe an alternative wheelchair lift to the bistro at the side stairways would be a safer option than that dangerous ramp at the back. Alternatively, maybe look into the speed at which the sliding door is opening. Location wise, the access