Puerta America hotel

This hotel is more special than perhaps any in the world, since each floor was designed by the most famous designers in the world. I spent some time looking at the choices with the help of their amazing reservations department to pick the one that was the most comfortable and had a large TV facing the bed. The 10th floor suited the comfort level I prefer without being hindered by too much design. Unfortunately the large TV, while smart, was not smart enough to stream my program apps. This is something they need to give attention to as more than half of the people now get their programming from streaming apps. This is the only issue I encountered as the staff was wonderfully helpful and a real credit to the spectacular Hotel. I always read every review and it was clear that there are some who do not appreciate the Herculean achievement curating what is essentially a museum where guests stay in the artwork. On top of this the breakfast is amazing and it's choices and quality. They have done something special here and earned every one of their five stars, with at least one surely deserved for their singular achievement

The Hadid floor felt very special! Inviting staff and a pleasant pool area.

The overall stay was quite good and satisfying. During the check-in we have to ask for the kettle to the room because it was not available normally. We have to buy a tea / coffee at the store, because hotel also didn't offer that to the guests. Luckily there were several nice stores as Lidl, Carrefour and others nearby, so there was not a problem for us. The staff is really friendly, nice and helpful especially bellboy and porter. The location is pretty good - it's very close to the metro station. You can also walk by to the city center by foot which will take 1 hour. The rooms were clean refreshed for us every day. Slippers weren't available at the room, so you have to ask for it during the check in. The only thing which should be improved are carpets with visible stains (someone needs to clean them up) and slightly clogged drains, especially in the shower. We also visited bar on the highest floor but the staff was pretty unfriendly or tired. The old, bulky guy didn't make good impression onto us. He was not nice since beginning. As we were thinking about having some drinks, the atmosphere kicked us out from this place. Beside that hotel is good and I can recommend it :)