Royal Lancaster London

Abakozi n'ubwiza bw'ubukerarugendo, cyane cyane itsinda rishinzwe kwakira abashyitsi, byari byiza cyane. Isuku y'icyumba n'ubunini bwayo byari byiza, ifunguro rya mu gitondo ryari ryiza cyane, kandi resitora nayo yari itangaje. Iyi hotel ni ihitamo ryiza ku miryango. Nari ndi kumwe na mama, kandi yishimiye cyane serivisi zose n'abakozi. Ntekereza ko iyi hotel izahora ari yo hitamo ryacu rya mbere kuva ubu.

Ni umwuka mwiza mu Bwongereza. Ni umutungo w'abanyaziya uri i Londres, bityo ubukerarugendo bw'abanyaziya bukaba bwiza hagati mu mujyi wa Londres. Serivisi yari nziza cyane kuva igihe nageraga ku muryango w'inyuma. Abakozi b'ubwikorezi bari beza kandi bahita. Nakoze igitekerezo (ntabwo ari ikirego) ku bijyanye n'ubushyuhe bw'itabi mu cyumba, maze mpabwa ikindi cyumba gishya n'ikizamuka. Nahawe imbabazi eshatu ndetse no mu gihe cyo gusohoka. Ariko nyuma yo guhindura, nari meze neza. Icyumba gishya cyari cyiza cyane kandi gifite isuku. Ikintu cyonyine cyari kibi ni mini bar, itari ifite ibirimo, hari QR code igufasha kumenya ibyo ushaka gushyira mu bubiko ariko nyuma yo guhamagara mbivuga, twaje kwishyura igiciro cya serivisi y'icyumba, kikaba kabiri cy'ibyo twari twavuze ku giciro cya mini bar. Ariko serivisi yari nziza cyane ku buryo ntacyo nabivugaho. Wenda abandi bashyitsi bashobora kubibona, bityo nyamuneka muhindure amakuru n'uburyo. Ariko byari byiza cyane.

Royal Lancaster ni urwego rwo hejuru mu bijyanye na serivisi. Twarakuweho n'abakozi bose kuva igihe twageraga kugeza ku munsi twasohokeye. Iyi hotel ubwayo irasa neza imbere no hanze. Lobby n'ama resitora ni meza kandi abakozi bafite umuco mwiza. Nubwo buri wese aba afite umuco mwiza, banakunda kandi bakakira neza. Igihe cyose twahamagaye kwakira abashyitsi kugira ngo dusabe ikintu (akenshi ikawa nyinshi... kuko tuyinywa cyane) byakoherejwe mu minota mike n'umukozi wishimye. Icyumba cyacu cyari cyiza cyane gifite isura itangaje ya Londres na Hyde Park. Cyari cyiza cyane kandi cyoroshye. Twakoresheje ibikoresho by'ubushyuhe bwo gukonjesha ibitambaro kugira ngo tubikureho umwenda wo gukoresha ku munsi wakurikiyeho. Royal Lancaster ifite gahunda yo kubungabunga ibidukikije; kugabanya ikoreshwa ry'amazi ni ingenzi kuri bo kandi ni ikintu dushyigikiye. Dushaka gushimira byimazeyo concierge Sebastián, umusore w'ubuhanga mu biryo kandi w'umugabo mwiza. Yatugiriye inama z'ifunguro ry'ijoro kandi yitaye ku gufata imyanya. Aho yatugejeje hose byari byiza cyane. Turashimira kandi Ernestas ku biro bya concierge wateguye imodoka zacu na Vlad watwakiriye nyuma y'amasaha yacu maremare yo gusura. Dushimira byihariye Cindy, umuyobozi w'ubufatanye n'abashyitsi, wabashije kwemeza ko ikawa yacu yo mu gitondo mu kafe yari itunganye neza kandi ko, nk'abashyitsi, twiyumvagamo ko dushimwa. Yatumye ibitumbwe byiza by'ikawa biza mu cyumba cyacu inshuro nyinshi. Ndashaka kuvuga ko iyi hotel iri ahantu heza cyane yaba uri umushyitsi wa mbere i Londres cyangwa umugenzi w'inararibonye. Si gusa ahantu hatuje ahubwo kandi ikibuga cy'itumanaho cya Lancaster Gate kiri hafi yaho, kimwe n'ahagarara imodoka ku mpande zombi za Bayswater. Twakoresheje neza ahantu heza bafite ku bijyanye n'itumanaho. Royal Lancaster yari, mu by'ukuri, uburambe bwiza cyane twigeze kugira muri hotel. Mu magambo make, ni ibitangaza! Turategereje kugaruka vuba bishoboka. Nta kintu... byari byiza!