Royal Lancaster London

Di staff an di hospitality, espeshali di reception team, dem outstanding. Di room clean an di size excellent, di breakfast very good, an di restaurant impressive too. Dis hotel a excellent choyce fi families. Mi stay wid mi mum, an she happy wid all di services an di staff. Mi believe dis hotel a go be we first choyce from now on.

A breath of fresh air in UK. A Asian owned property in London, so di Asian hospitality great in di middle a London. Di service was very good from di moment mi pull in to di front driveway. Di valet was excellent an prompt. Mi make a comment (not even a complaint) 'bout di smoke smells in di room an mi get immediate replacement an upgrade. An mi receive 3 apologies even pon check out. But mi was really fine wid it after di change. Di replacement room was incredibly clean an fresh. Di only let down was di mini bar, which wasn’t stored, dere is a QR code fi inform yuh fi store wah yuh like but after calling fi say di same, we end up paying room service rate which double wah dem quote in di mini bar price. However, di service was so good dat mi didn’t mind di extra. Maybe odda guests might mind so please update di information an process. Great stay nevertheless. Will be back.

Di Royal Lancaster a di pinnacle of service. We were spoiled by di entire staff from di moment we arrive to di day we depart. Di hotel itself stylish inside an out. Di lobby an restaurants elegant an di staff polished. Although everybody exceedingly polite, dem warm an friendly too. Anytime we call reception fi request something (usually more coffee... because we drink too much of it) it deliver in minutes by a cheerful staff member. Our room was sensational wid a terrific view of London an Hyde Park. It well furnished an very comfortable. We take advantage of di heated towel racks fi dry our towels fi use di next day. Di Royal Lancaster keen pon conservation; reducing water usage a priority fi dem an something we applaud. We like fi give our sincere thanks to di concierge Sebastián who a consummate foody an a lovely man. He make several dinner recommendations fi we an take care of di reservations. Every place him send we to was outstanding. Our gratitude also go to Ernestas at di concierge desk who secure cabs fi we an Vlad who welcome we back after our long days a sightseeing. Special thanks to Cindy, di guest relations manager who make sure our afternoon tea in di café was flawless an dat, as guests, we feel appreciated. She had lovely tea cakes deliver to our room several times. Mi would like fi note dat di hotel in a perfect location whether yuh a first time visitor to London or a seasoned traveler. It not only quiet but di Lancaster Gate tube station just around di corner as well as a bus stop pon both sides a Bayswater. We take advantage of dem excellent location to public transportation. Di Royal Lancaster was, by far, di best experience we ever had at a hotel. In a word, Magnificent! We looking forward to returning as soon as possible. Nothing... it was perfect!