Mamilla Hotel

Our stay at the Mamilla Hotel was exceptional in every respect. From the moment we arrived, the staff demonstrated outstanding professionalism and warmth. The check-in process was seamless, the concierge team was incredibly helpful, and I would like to especially acknowledge Stephaan, who truly went above and beyond to ensure our stay was memorable. The dining room staff were equally impressive—attentive, courteous, and consistently attentive to every detail. The hotel’s location is another major highlight, just a short walk from Jaffa Gate, making it ideally situated for exploring the area. Thank you to the staff and management of the Mamilla Hotel for such an enjoyable and memorable stay. We very much look forward to returning.

The hotel is beautifully designed and decorated. The reception staff are helpful and friendly. Someone is at the front door to give a smile and a greeting. The concierge, maybe it was Stephan (sorry his name escapes me) gave us excellent recommendations for restaurants and helped us get tickets for tours and museums. He was at the desk day and night to answer questions. The rooms were beautiful with luxury toiletries and big fluffy towels. The windows made the street noise go silent. The rooftop restaurant had a great menu with a fantastic selection of Israeli wines. The view of the Old City and Jaffa Gate from the rooftop is spectacular. The breakfast buffet was well done with a wide range of dishes, attractively prepared. My only disappointment was that a lot of dishes had cilantro and cumin in them. I’m allergic to them. During a 5 night stay, I would have liked it if someone helped me by offering to make for example a small shakshuka or a little hummus without the spices, or even remembered what I could and couldn’t eat. On one occasion I asked if a salad contained cilantro and was assured it did not, only to find with my first bite that it was full of cilantro. I was ill all day. Otherwise I can recommend all the food and service.

Only a few steps away from the thousand-year-old monuments, the customer service manager Rachel handles customer needs in an orderly manner. This hotel is the number one hotel in Jerusalem! 距千年古蹟僅數步之遙，客服經理Rachel有條不紊地處理客戶需求。 這家酒店是耶路撒冷排名第一的酒店！