Sofitel Auckland Viaduct Harbour

We had a wonderful staycation at Sofitel Viaduct and truly had a great time, especially my daughter, who enjoyed every moment. The location is superb, perfectly situated with beautiful surroundings and easy access to everything. The cleanliness of the hotel was excellent, and the service was outstanding, with staff being attentive, friendly, and professional throughout our stay. It was a relaxing and memorable experience, and we would happily return.

The hotel is superb in its quality and staff are most friendly. The location is excellent, overlooking the skyline. Our room was facing a bus terminal. Next time, I need to be more attentive when booking a room with a view.

We stayed in the hotel for 3 days/2 nights staycation with a 9 year old child. The hotel is located within Viaduct area. Hence, it has a good view and walking areas with lots of good restaurants nearby. The staffs in the reception were all very accommodating. We all enjoyed our stay especially the 2-lane lap pool and the gym. Its just unfortunate that the jacuzzi was not working at that time. Generally the hotel was prestine. However, I just have few observations listed below. 1) The room was a bit warm even if we turned the AC to cold. I have reached out to the staff but it was not resolved. 2) The staff was respectful but I was just surprised that after they do few knocks they will just open the door in your room. This happened twice during the times that we didn’t expect someone to come. This is our first time to experience this in a hotel. 3) We also noticed the coffee marks on the saucers even if the room was just cleaned up during the housekeeping. There were also some chips/crackers scattered along the hallway going to our room when we arrived and it was still there even upon our checkout. 4) We also tried to call housekeeping but no one was picking up the phone around late afternoon.