Stamford Plaza Auckland Hotel

For JW Marriot, it's almost perfect, from services, cleaning, facilities, staff behaviors, and location. But there are just a few things that still require upgrading, see below: 1. As a 5-star hotel, the bathroom didn't surprise me as the shower facilities are still a bit old-fashioned. The room has been refurbished recently, but the work is not done enough yet, just the shower. 2. I am not very happy with how the concierge boy solved my problem. It was a rainy day and I asked him if I could just park in front of the hotel for just 1 or 2 hours since I had just checked in and was setting up the room and making plans with the kids before we left as soon as possible, and he rejected me without a thought even though there were a lot of parking spots in front of the hotel. If the parking was full, of course, I wouldn’t be silly enough to ask that kind of question, but I just felt down about this reply. 3. The cleaning staff knocked on my door to ask about cleaning, but I didn't request that. They should keep an eye on the signal outside the door. 4. The sauna room is very small, only fitting about 3-5 people (depending on body size). 5. The spa pool is not hot enough and not very clean, as I could feel some tiny rocks at the bottom of the spa pool. Other than the above, everything is perfect; from the detail of the towels being soft, the slippers being the best I've tried even better than W Hotel, the body wash and shampoo smelling fresh with orange and lemon, all daily care supplies are enough in the box for you (even preparing a mouth fresh, which not many hotels in Auckland do), the pillows and bed are very nice (my back wasn't sore when I woke up). I would still recommend and return next time as well.

The staff, cleanliness, and extras were outstanding - but the food, the food was the best we had our entire stay in Auckland. The wine recommendations, the breakfast options, the presentation of dinner, I want to go back just thinking about it. The bath tub was such a treat and water pressure in the shower was amazing. We will definitely be back! The only reason I didn't give it 5 stars across the board is because the pool was getting maintenance, which we had been told prior to booking, and so we didn't get to try it out.

Professional and responsive staff